Maintenance
Routine or
urgent?
Use the online portal for tickets — every request is timestamped and routed straight to the property manager. After‑hours emergencies, call directly.
Online portal
Submit a ticket →
dukefix.com — log in with your tenant credentials, submit a ticket, track status, see history. Same system the property manager works from.
After hours
Call directly
For after‑hours emergencies that can't wait for the portal — call the property manager.
Tenant handbook
Building rules, hours, and policies
Vendor policies, after‑hours protocol, parking, and everything else about the building — in the tenant handbook.
Direct contacts
Reach a person.
For leasing questions outside the portal, or anything that doesn't fit a ticket — call directly.